Watch this e-learning to get valuable information on procedures, evidence and the latest case law regarding EC Regulation 261/2004.
The vast majority of disputes regarding EC Regulation 261/2004 are decided on a written basis, i.e. without an oral hearing. Therefore, it is important for air carriers to be able to present the essential evidence. However, this requires that air carriers internally have procedures in place that will secure the collection of relevant evidence when a delay or a cancellation occur.
But what evidence
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