Claims for compensation and interest must be sent to the correct email address

Regulation 261/2004 does not cover helicopter transport

A passenger’s own rebooking did not grant compensation

Internal documentation was sufficient

Sweden to abolish aviation tax

Sudden illness was an unusual circumstance

ICAO raises airline liability limits

Passenger tax errors will cost DKK 10,000 each

Long delay on the horizon

Staff shortages in baggage handling can be an extraordinary circumstance

Denmark introduces new air passenger tax

Guidelines for the Danish air passenger tax

Strike in the sister company

Proof of payment

Six-hour delay in sight – no compensation

Refund through travel agency

Cancelled tickets resulted in denied boarding

Automatic rebooking system recognised as a reasonable precaution

Air carriers are not obligated to refund fees charged by ticket providers

Despite several days' notice, a strike counted as an extraordinary circumstance

Air carrier not liable: No requirement to rebook to an earlier flight

The obligation to report passenger data continues indefinitely

When are strikes at the airport an extraordinary circumstance?

The obligation to report passenger data continues until further notice

IATA launches Travel Pass

New obligation to report passenger information for all flights to Denmark

No 261-compensation for a 16-hour delay

Refusal of boarding justified: The passenger’s visa was invalid