Smilla

A passenger’s own rebooking did not grant compensation

Internal documentation was sufficient

Sweden to abolish aviation tax

ICAO raises airline liability limits

Passenger tax errors will cost DKK 10,000 each

Long delay on the horizon

Staff shortages in baggage handling can be an extraordinary circumstance

Guidelines for the Danish air passenger tax

Denmark introduces new air passenger tax

Strike in the sister company

Sudden illness was an unusual circumstance

Proof of payment

Refund through travel agency

Six-hour delay in sight – no compensation

Cancelled tickets resulted in denied boarding

Automatic rebooking system recognised as a reasonable precaution

Air carriers are not obligated to refund fees charged by ticket providers

Despite several days' notice, a strike counted as an extraordinary circumstance

Air Carrier not liable: No requirement to rebook to an earlier flight